FAQ

SERVICES

400sq2Does Flex Endoscopy sell refurbished or new endoscopy equipment?

We only sell fully refurbished, pre-owned endoscopy equipment including flexible endoscopes, instruments, telescopes, fiberscopes, and other related items. Flex Endoscopy ensures that the pre-owned equipment we sell has been refurbished to meets OEM specifications. Learn More

Would Flex Endoscopy buy or exchange or trade my used endoscopy equipment?

We purchase and offer exchange upgrades for flexible and rigid endoscopy equipment and related items that hospitals, surgical centers and physician practices no longer need or use. Learn More

Does Flex Endoscopy repair endoscopy equipment?

Our highly skilled technicians can keep your fiber and video endoscopes and related endoscopy equipment running smoothly. We offer full repair services in our facilities, as well as scheduled on-site inspection and maintenance programs, and preventative maintenance training for your staff. Learn More

Does you provide leasing programs?

Flex Endoscopy is affiliated several companies offering a variety of leasing solutions that will allow you to obtain endoscopy equipment. Please contact us for details.

Do you offer on-site installation of refurbished endoscopy equipment?

We provide on-site installation in the United States  when a complete endoscopy video system is purchased.

ORDERS & QUOTES

used flexible endoscopesHow can I place an order or request a quote?

We would be happy to help.

Please call us at to discuss the sale, purchase or repair of used endoscopy equipment.
Toll-Free 844-FIXENDO (844-349-3636)

 

You may also email us at info@flexendo.com or request a call-back through our contact form.

SHIPPING

How is shipping handled?

Our products and repairs are shipped via Federal Express , UPS or DHL unless otherwise specified. All shipping charges including duties and taxes for international shipments are the responsibility of the Buyer.

Can you ship equipment anywhere?

Flex Endoscopy ships items worldwide. However, it is important to contact use to ensure proper shipping charges

Can I use my shipping account number?

We do accept FedEx shipping account numbers. You can also use your carrier for pick up from our location.

PAYMENT

Endoscopy Equipment Repair How can I pay for my order? What are payment terms?

Payments at Order: You can pay at the time of your order by Visa, MasterCard, or electronic wire transfer of funds. Please call us directly for our wire transfer information.

Payment on Receipt of Merchandise: Payment may also be made by cash, cashiers check, company check or money order upon receipt of merchandise.

Credit: An approved credit application is required before credit terms can be established. Initial orders are prepaid or C.O.D. only.

What are payment terms when Flex Endoscopy buys my used equipment?

Payment on Receipt of Merchandise: Payment may made by cash, cashiers check, company check or money order upon receipt of the merchandise. We reserve the right to return items or agree on a lower value, if the equipment, when received, is not in the condition that was agreed-upon at the time of the order. All endoscopes must have legitimate serial numbers.

WARRANTIES

Refurbished EndoscopesWhat kind of warranty do you offer?

Most of our pre-owned equipment is fully refurbished to meet the original manufacturer’s specifications and is covered by a 180 day parts and labor warranty, unless otherwise stated. Flex Endoscopy’s warranty, if any, will be immediately VOID if any attempted or actual repairs or damage are incurred by buyer.

Do you have a return policy?

If you wish to return of merchandise, your request must be made within five (5) days of the receipt of your merchandise. Equipment being returned must be unused,  still in its original condition, and shipped prepaid.

Can't find what you are looking for?
Talk to a Flex Endoscopy specialist today.
Toll-Free 844-FIXENDO (844-349-3636)  |  info@flexendo.com